Checks & Deposits FAQs CDs, IRAs, and Rate FAQs Loan FAQs Debit Card FAQs Account Maintenance FAQs Statements & Records FAQs
Transfers & Payments FAQs Fraud & Dispute FAQs Bill Pay & Payment FAQs ACH & Direct Deposit FAQs
Checks & Deposits FAQs
How do I stop payment on a lost check?
Contact support as soon as possible. Have the account, check number, payee, amount, and date ready. Fees, expiration, and eligibility should be confirmed by the bank.
How do I order checks?
Order checks through the approved check-ordering process or contact a branch. Confirm the account, starting check number, style, delivery address, and pickup or mailing preference.
Why was my mobile deposit rejected or not accepted?
Make sure the check is endorsed correctly, the image is clear, the amount is within mobile deposit limits, and the check has not already been deposited. Contact support before trying again if you are unsure.
How can I confirm whether a deposit posted?
Check recent activity in online or mobile banking. Deposit availability can depend on cutoff times, holds, and deposit method. Contact the branch with the date, amount, and deposit method if the deposit is missing.
CDs, IRAs, and Rate FAQs
What happens when my CD matures?
Review the maturity notice and contact the bank before or during the grace period if you want to change renewal instructions, withdraw funds, or move part of the balance.
How do I find current CD, money market, or savings rates?
Use the rates page if available or contact a banker. Rates can change, and product eligibility, terms, and fees should be confirmed before opening or moving funds.
How do I request an IRA distribution or update IRA paperwork?
Contact the IRA or deposit specialist. IRA requests may require forms, signatures, tax withholding choices, and timing review.
Loan FAQs
How do I get a loan payoff, balance, title release, or lien information?
Contact loan support with the borrower information and loan details. Payoffs may need a good-through date, and title or lien releases may follow a separate timeline.
What if I made a duplicate loan payment?
Contact loan support so the payment history can be reviewed. The bank can explain whether the extra payment was applied, reversed, refunded, or credited.
Debit Card FAQs
How do I activate a new or replacement debit card?
Follow the activation instructions that came with the card. If activation fails, the card was replaced after fraud, or you did not receive the card, contact support.
What should I do if my debit card is declined or blocked?
Check your balance, card status, spending limits, and recent alerts. If the purchase is legitimate and still declines, contact support so the transaction and card status can be reviewed.
Can I raise my debit card limit for a large purchase?
Contact support before the purchase with the expected amount, merchant, date, and cardholder information. Limit changes may require approval and identity verification.
Should I notify the bank before traveling or making international purchases?
Use card controls if available or contact support before travel. Provide travel dates and locations so legitimate card activity is less likely to be blocked.
Why will my card not work with Apple Pay, Cash App, PayPal, or an online merchant?
Use card controls if available or contact support before travel. Provide travel dates and locations so legitimate card activity is less likely to be blocked.
How do I change or reset my debit card PIN?
Use the PIN change process provided with your card or contact support for assistance. Identity verification may be required.
How do I replace a lost, stolen, or damaged debit card?
If your card is lost or stolen, lock the card if card controls are available and contact support immediately. The bank can review the card status and explain replacement options.
Why is a debit card transaction still pending?
Some merchants place temporary holds that may differ from the final transaction amount. Pending transactions usually update after the merchant completes processing. Contact support if the amount looks incorrect or remains pending longer than expected.
Account Maintenance FAQs
How do I update my address, phone number, or email?
Use online banking profile settings if available, or contact support. Some changes may require identity verification, documentation, or branch assistance.
How do I add or remove someone from an account?
Contact a branch before making ownership or signer changes. The bank may need all required parties, identification, and account documents before changes can be made.
What should I do if I receive a safe deposit box notice?
Contact the branch listed on the notice to verify box status, renewal amount, due date, and cancellation or closure steps.
What do I need to open a business or nonprofit account?
Contact a banker before visiting. Common requirements may include signer identification, EIN or tax ID, formation documents, meeting minutes, bylaws, or authorization/resolution documents.
Statements and Records FAQs
How do I check my balance or recent transactions?
Use online banking, mobile banking, telephone banking, or an ATM when available. If you cannot access self-service channels, contact support after identity verification.
How do I get a statement, transaction, history or stamped record?
Statements and recent transaction history should be available in online banking. For certified, stamped, signed, older, or special-format records, contact a branch or support.
Where can I find tax forms such as 1099s?
Check online banking or the tax documents section if available. If a tax form is missing or you need the bank tax identification information, contact support.
Transfers and Payments FAQs
Where can I find the routing number and my account number?
The routing number should be listed on the website and on checks. Account numbers are available in online banking, on checks, or on official account documents. If you do not have access to those, contact support for secure assistance.
How do I send a wire transfer?
Contact the bank before sending a wire. Be ready with the recipient name, receiving bank, routing number, account number, amount, and purpose. Wires may require secure verification, cutoff times, and fees.
Fraud and Dispute FAQs
I see a charge I did not make. What should I do?
Lock the card if card controls are available, then contact support immediately. Be ready with the merchant name, date, amount, and whether the card is still in your possession.
How do I dispute a duplicate charge or wrong amount?
Gather the merchant name, dates, amounts, receipts, and any merchant communication. Contact support to start the dispute review and learn what forms or timeframes apply.
I received a suspicious call, text, or Zelle message. What should I do?
Do not share passwords, full account numbers, debit card PINs, or verification codes. End the conversation and call the bank using the official number on the website or the back of your card.
What should I do if I sent money to a scammer or shared my banking information?
Contact PSB Bank immediately using the official phone number on the website or the back of your card. Do not continue communicating with the suspected scammer. Be ready to provide the date, amount, recipient information, and details about what happened.
I received a suspicious call, text, or Zelle message. What should I do?
Do not share passwords, full account numbers, debit card PINs, or verification codes. End the conversation and call the bank using the official number on the website or the back of your card.
Bill Pay & Payment FAQs
How do I set up or change a bill payment? 
Log in to online banking and go to the bill pay section if available. Review the payee, amount, payment date, and delivery method carefully before submitting.
What should I do if a bill payment did not arrive?
Check your bill pay history for the payment date, amount, status, and payee information. Contact support with those details so the payment can be researched.
Can I stop or change a bill payment?
Some payments may be changed or canceled before processing. Review the payment status in online banking or contact support as soon as possible.
ACH & Direct Deposit FAQs
How do I set up direct deposit?
Provide your employer or payer with PSB Bank's routing number and your account number. Use official bank documents or secure banking channels to confirm your account number before sharing it.
What should I do if my direct deposit is missing?
Check recent activity in online or mobile banking. If the deposit is not showing, contact the sender first to confirm the payment date, amount, and account information used. Then contact support if additional research is needed.
What is an ACH transaction?
An ACH transaction is an electronic payment made through the Automated Clearing House (ACH) network, which is a secure system used in the U.S. to move money between bank accounts. In simpler terms, it's a way to transfer money directly from one bank account to another without using paper checks, debit or credit cards.