Digital Banking FAQs

Use the online banking enrollment link and follow the identity-verification steps. Have your account information and current phone or email ready. Business, nonprofit, joint, or trustee accounts may require banker assistance before access can be created.

Use the Forgot Username or Forgot Password option on the login screen. If your account is locked, your phone number has changed, or you cannot receive the verification code, contact support so your identity can be verified securely.

Confirm that your current mobile number and email are on file. If the code is going to an old number, do not create another profile. Contact support to update your contact information after identity verification.

Sign in to online or mobile banking, open Statements or Settings, choose the accounts to enroll, and accept the eStatement disclosure. If an account does not appear, contact support.

In online or mobile banking, choose Transfers, select the from and to accounts, enter the amount and date, and review before submitting. If the account you need is missing, contact support.

Use online banking, bill pay, or the loan payment option if available for your loan. If an automatic payment and a manual payment both posted, contact loan support to review the account.

Open Bill Pay and review pending payments. Payments that have not started processing may be editable or cancelable online. If the payment is already processing, contact support.

Use the Forgot Password option from online or mobile banking if available. If you are locked out, do not create a new profile. Contact support so your access can be verified and restored securely.

Contact support for secure assistance. For your protection, the bank may need to verify your identity before unlocking access or resetting login information.

Use the enrollment option on the website or mobile app if available. You may need your account information and personal identifying details. Contact support if enrollment does not work or if your information cannot be verified.

Confirm your internet connection, update the app, and verify that you are using the correct login information. If the issue continues, contact support with the device type, error message, and approximate time of the issue.